I’m a user experience designer, researcher, and product strategist
who likes to work at the intersection of technology and the public
good.
Uno Health Member Portal
MVP for a member-facing web-app to help Medicare members enroll in
state and federal benefits, putting thousands of dollars in their
pockets.
Koto
A lightweight and highly customizable record management tool that
helps mid-sized teams collect and organize information from their
work.
Devoted Health Personas
Personas created with 100+ hours of user research across multiple
states to drive market positioning of a new healthcare plan for the
elderly and disadvantaged.
Caseflow Product Design
A design system, interaction guidelines, and components for
modernizing disability claim appeal workflows at the Department of
Veterans Affairs.
Management deep dives
Appeals Modernization
How I helped overcome entrenched contractors, a lack of internal
technical expertise, overwhelming bureaucratic overhead, and
outdated legacy systems to modernize the VA’s disability claim
appeals process.
Agile Procurement Contract
How I designed and executed an innovative procurement to hire a
highly skilled technical development team at the Department of
Veterans Affairs.